At 3D Risk Ltd, we have found that it is normally the understanding of a problem that causes disputes rather than the problem itself in so much that the problem is unclear and not truly understood by the client.
If a problem itself is not understood then it is unlikely that the client will understand the full implications of the problem (cause & effect) and as such is more likely to reject it and the liability for it.
However, once the cause and effect is understood, it is more likely that a negotiated settlement of liability and cost can be reached amicably, without the need for adjudication, arbitration or other costly and more hostile process.
Therefore, it is essential that the problem is explained in such a manner as to leave the client in no doubt as to what the problem is, the cause of that problem and ultimately what effect that problem has had on the works.